Modern computers are quite the resilient beast and many of them can bounce back from any potential damage or particularly hard knocks with relative ease. However, there will inevitably come a time when your computer needs the repair person’s touch. The problem can come in with the fact that it isn’t always obvious when you have a repair-worthy problem and when it’s something you can fix by just pressing the restart button. Here are a few things to keep in mind to try and make it clearer when repair is needed for your computer.

Unusually Loud Noises

While loud noises aren’t necessarily a sign of the technological apocalypse, if your computer goes from operating fine to making loud noises then it’s time to take note. If nothing else, then this can be a warning sign to check that there aren’t any other problems that need your attention. Anything that sounds like something caught in a fan is also a warning sign to make sure there isn’t a fan with a poorly routed cable causing issues.

Hard Drive Disconnection

If your PC has multiple hard drives then it is important to keep an eye on their connection status. If, one day, the secondary drive starts randomly disconnecting and reconnecting then there are two main possible issues. First is that you could have a bad SATA cable or hard drive power cable. Second is that your motherboard may potentially be failing. Either way, a repair shop consultation is likely a necessity.

Files gone from your Hard Drive

There is no surer sign of a corrupt hard drive (and one that should be replaced ASAP) than when one turns on their computer to continue a major project only to find that a significant number of important files are now gone without a trace. Hopefully there is a backup to restore the files in question. Either way, this is a sign that a new hard drive is in order.

In conclusion, there are times when your computer starts having problems you can fix with a quick restart or by running an antivirus and times when it is seemingly half broken for no well-explained reason. If a problem has no clear cause then a repair technician is your best friend. If you think your PC needs fixing or it just has been acting strangely, contact us. Our friendly and experienced staff are always ready to help.

There are many things to consider and budget for when planning a custom PC build. At the heart of this process is the usage scenario. What exactly will your PC be doing most of the time? If you’re gaming, what kinds of games will you be playing? Besides the internal hardware of your PC, you must also carefully consider the display that you will use. Computer monitors vary greatly, and just like the PC itself, the monitor you will need depends primarily on the usage scenario.

When looking at a monitor, the two most impactful factors on the viewing experience are a) the refresh rate and b) the screen resolution. The refresh rate is the rate at which the pixels refresh to display an image, and the higher that rate is, the smoother the viewing experience. This is especially beneficial for faster paced games that require lightning reflexes. The screen resolution of a monitor is the density of the pixels in a length times width format. Some common resolutions are 1080p (1920 x 1080), 2k (2560 x 1440), and 4k (3840 x 2160). A higher screen resolution means the display image will be more crisp and exact.

The most important quality to remember is balance. What monitor you purchase will be determined by the hardware in your PC, primarily between the processor and graphics card components. The expectations that you have for a monitor should match the power of the hardware in your PC. For example, you shouldn’t expect a budget gaming computer build to run modern games at 4k with a smooth 60 fps. Understanding the components in a computer will help you to choose the correct monitor for your new build.

Ready to plan your new setup? By consulting with experienced builders, you can be sure to balance your computer with your display monitor, making your overall gaming experience more enjoyable and maximizing the use of your budget as efficiently as possible. Be sure to contact us for information about any current or future PC builds.

In the past, most people never bothered to update their computer’s firmware, or BIOS as it was called in the PC world, even though it was possible to do so. Nowadays, with mobile devices, firmware updates are frequent. They’re also becoming more frequent for desktop users. Why should an ordinary computer user bother?

What is Firmware?

Firmware is a piece of software that controls the low-level functions in the computer. It’s a bridge between the hardware and the operating system. In modern PCs, it’s known as UEFI (Unified Extensible Firmware Interface). Some computer manufacturers still may refer to it as the BIOS (Basic Input/Output System), because that was the term used when the original IBM PC was created.

Why Update Firmware?

The biggest reason to update your computer’s firmware is to improve security. Malware that targets firmware can be insidious, surviving reboots or even replacing the hard drive. Attackers are getting increasingly sophisticated in targeting the firmware to gain control of the computer. Manufacturers are releasing updates to try to stay ahead of them. Firmware updates also fix bugs to keep your computer working in optimum condition.

How to Update Firmware

Updating firmware is easy. To find updated firmware, your computer manufacturer might have installed a utility that automatically updates your drivers and firmware. Otherwise, you’ll have to navigate to your manufacturer’s website and locate the correct firmware update for your machine. If you built your PC yourself, you’ll find firmware updates on the motherboard manufacturer’s website.

To update the firmware, you’ll download a utility that will “flash,” or install, the firmware to your computer. When it runs, it’s very important that you not turn off your computer while it updates or you might find it permanently becomes unusable, or “bricked.”

Now that you can see how easy updating your computer’s firmware is, there’s no reason not to do it. If you have any questions about firmware or need any help, please feel free to get in touch with us.

Databases are likely to get corrupted. When data gets corrupted or deleted, most people opt for DIY data recovery. However, DIY data recovery might not necessarily be successful. It comes with several advantages as well as disadvantages. Here are some reasons why you should not opt for DIY data recovery in case of a data loss.

Not Suitable for Novices

Data recovery is a complex process. Review your computer knowledge before you decide to perform a DIY data recovery. Novices who do not have an idea of what they are doing should not attempt a DIY data recovery. It could end up causing more harm than good.

Risks Permanent Data loss

You might have stored a good number of vital information on your drive. Thus, attempting DIY data recovery, especially if you don’t have the correct knowledge, could end up bringing more damage. Also, you could end up affecting the data stored in the system if you do not have the necessary expertise to handle the data recovery tools.

Inefficient in Cases of Physical Damage

It is not possible to restore data from a drive that is fully damaged even if you use the DIY data recovery software. Instead of recovering the lost or corrupted data, you could end up severely damaging your hard drive. Therefore, you should always seek the aid of a data recovery expert.

No Guarantee for Success

Research has proven that data recovery software does not fully assure you that data will be recovered fully. So, if you are not sure of the data recovery process, do not go for a DIY recovery with the help of recovery software.

A data recovery expert knows the correct data recovery procedure from start to finish. Contact us at PC Geeks, and we will help provide you with the experts to ensure your data is retrieved successfully.

Typically, blue screens, sometimes called the blue screen of death, caused by an error in the Windows operating system that when occurs, a blue screen will be generated on the monitor connected to the computer, typically with some information about the cause of the problem. The cause of the nuisance varies but can be isolated with some patience and instruction from well-informed computer users — it’s recommended to be cautious in order to avoid augmenting the problem.  When the error occurs, it generates a core dump file containing the contents of the computer’s RAM memory at the time of the error, as well as some hints about any software involved.

However, whether to use this file as part of the troubleshooting process will depend on certain factors. Computers have a chain-like function which when one component malfunctions, another will. For example, if the power supply is not functioning properly, it could cause problems in various parts of the computer even though the core dump file says a specific software was involved — the power supply might not have been meeting the needs of RAM memory at the time a certain software was in use, causing a critical error. Furthermore, sometimes the problem might be higher up in the chain such as faulty RAM memory modules — even if the power supply is working correctly, faulty hardware could trigger errors somewhere else down the chain. Overheating, buggy apps or programs, and various other problems can be the cause of blue screens as well.

However, if ruling out faulty hardware is done and the core-dump file is accessible, it might help to shed light on the issue.  Assuming the hard drive is in working order, the computer will write the core-dump file to the hard drive at the time of the error, which can be retrieved in a number of ways. Sometimes, removing the hard drive from the faulty computer and connecting it to a working computer will enable the file to be retrieved — via the working computer. If successful, software called blue-screen readers can be downloaded for free which can decode the file and display helpful information.

Please, contact us for a consultation.

In the best of circumstances, a hard drive failure is a minor inconvenience. When the drive holds the only copy of personal photos, crucial business documents, or other important data, a sudden crash can have catastrophic consequences.

The good news is that qualified data recovery experts can retrieve files from a crashed hard drive in most situations — provided that computer users take appropriate actions immediately after the failure.

Why Hard Drives Crash

Hard drives have a number of sensitive mechanical and electronic components that can sustain damage from physical shocks, electrical issues, and gradual wear. Given enough time, these components stop functioning, causing a “crash” that prevents the computer user from accessing data. Some common symptoms that indicate a physical hard drive failure include:

• A clicking or whirring sound
• Corrupt, unreadable, or disappearing files
• Extremely slow computer performance
• Failure to boot the computer’s operating system

Hard drives have an average lifespan of 3-5 years, according to a study from online backup company Backblaze. That study analyzed server hard drives, and many consumer drives operate for much longer without major issues.

Even so, every hard drive eventually fails and needs to be replaced. There’s no way to completely prevent hard drive crashes, but subjecting the drive to poor operating conditions (for instance, excessive heat or an inconsistent electrical supply) could raise the chances of a premature failure.

Steps to Take After a Hard Drive Failure

Operating a failed hard drive can cause permanent data loss. A hard drive reads and writes data with an assembly of magnetic heads that float just above the surface of a set of platters. When a failure occurs, the heads can come into contact with the platters, damaging the thin layer of magnetic material that stores data.

If your drive isn’t operating normally, keep it powered off until you’re able to get a professional diagnosis. Running the drive for even a few seconds can greatly reduce the chances of a full recovery. Unless you have significant experience with computer repair, you shouldn’t remove the HDD from your computer.  Leave it in place and contact a professional.

Finding a Qualified Data Recovery Expert

Data recovery requires substantial expertise, as technicians may need to replace damaged components or rewrite firmware to restore the device to a functional state. A qualified technician will be able to temporarily repair the drive, copy the important files, and return the data to the user, but a failed attempt could make the damage worse. Most computer repair shops don’t have the necessary tools to offer professional data recovery services.

PC Geeks provides safe onsite service for many data loss issues, and we partner with a dedicated firm to offer clean room data recovery for your crashed hard drive, solid-state drives, and other storage devices. When data is critically important, we offer an alternative to permanent data loss. Contact us today to discuss your options or to schedule an evaluation.

A computer is an essential component in the 21st century. Whether you use it for social media updates or work purposes, the truth is computers have taken over our lives. When we encounter problems with our computers, life usually comes to a standstill. It is human nature to try to fix things. However, with machines, it is vital to engage a professional for computer repair. Today we look at some benefits that come with hiring computer repair professionals.

Data Loss Prevention

There is nothing as important as the data on your computer. You may try to fix the problem on your computer and, unfortunately, end up losing all your data. An expert will ensure that all your data remains untempered with during repair. If there is a problem with your computer’s hard drive, the experts will try to repair it and retrieve the data on the drive.

Cost-Effective

Often people try to find DIY solutions to fix their computers because they think the experts will charge excessive amounts. That is not so. The professionals usually charge to the part that needs repair or replacement. Moreover, trying to fix a computer issue may lead to more harm than good translating to additional costs.

Time-Saving

Hiring a computer professional can save you lots of valuable time. If you try to fix an underlying problem, you will have to do some serious research from books and online. A skilled professional, on the other hand, may identify the problem in a twinkle of an eye and fix it right away.

Upgrades

A professional will ensure that the hardware is upgraded and stored correctly to allow your computer system to function correctly.

You can never be a Jack of all trades, especially with computers. Contact us today if you need a professional for computer repair and maintenance services.

Most computer users tend to think of data recovery as a last-minute approach to retrieving documents, pictures, music, and files in general — when the files become inaccessible due to malfunctioning devices the files are installed on, i.e. phones, laptops, desktops, tablets, etc.  Many times, however, data is not recoverable, or economically so, after a computer has malfunctioned. Preemptive approaches to data recovery are recommended although utilizing these techniques lacking a smart approach can render data permanently lost. Unless a computer is merely being used for casual internet surfing, solid data back-up (copying) precautions should be taken — under the wing of experienced professionals — so when the time has come to restore inaccessible data it’s a feasible task.

Among common methods of creating copies of data, including for those with strict budgets, are manual and automatic. Within each of these categories, one could opt for offline and online (internet) options.  An example of manual offline data back-up is merely copying the desired files to a flash/thumb drive — or other devices that can be connected to the computer — at regularly scheduled intervals or when a change is made such as an added file or file edit. An example of a manual online data back-up is, when subscribed to an internet storage service, manual executions are done to copy data to that service on the internet.

An automatic offline example is configuring a program to automatically back-up to a device attached to a computer, such as a thumb/flash drive or USB hard drive. Likewise, an automatic online back-up is done when subscribed to an internet back-up service, and files are automatically copied off a computer to the internet at regularly scheduled intervals. When opting for automatic back-up, a certain folder or directories can be included in the criteria of data needing to be backed up.

Please contact us at PC Geeks for a consultation.

Particularly with desktop and laptop computers, there can be a number of different culprits your computer performance to be behave sluggishly.  Steps can be taken to isolate the problem, although in most cases it’s generally recommended allowing professionals to fix the issue due to the risk of making the problem worse or outright wrecking the device needing to be fixed. Among common culprits causing computer slowness after acquiring a working computer are malicious software, excessive boot-time programs (or apps), and a full hard drive.

Computer operating systems distributed by Apple or Microsoft, or those that can be downloaded for free such as Linux require a certain amount of free space on a computer’s hard disk drive in order to function optimally.  Microsoft Windows, for example, will cache files on the free section of the hard disk drive when performing reading or writing operations. If the space is not free then the desired output of the computer can be delayed.  Different operating systems require different amounts of free space on hard drives — consult manufacturer documentation.  Removing unneeded files from the hard drive will take care of the problem — typically, copying them to external drives is done before deleting them off the computer.

Downloading and installing computer programs or apps, especially rare or free ones, carries the risk of infecting the computer with malicious software. Typically, free programs are laced with malicious software which is any type of program designed to perform an illegal activity on the computer it’s installed on, but often, the software will cause sluggishness on the computer.  Various guides can be found on the internet for assisting in the usage of antivirus software for scanning and removal.

When installing any given program or app, it will often configure itself to run every time the computer is turned on. If enough programs are installed and configured this way they will use up much of the system’s hardware resources, especially RAM memory. Operating systems have ways to disable programs from being run at start-time. Using the features will free RAM memory and allow the computer to run more smoothly.

Please contact us for a consultation.

If you’ve got a new laptop for work, play, or study, it’s important to take a few small steps to take care of it so you can keep your new investment working.

Don’t Block Vents

Your laptop generates a lot of heat in its CPU. This heat needs to be vented in order to prevent damage to components on the motherboard. The computer will throttle the CPU if it detects overheating in an attempt to prevent this.

The easiest way to avoid this is to use your laptop on a flat stable surface like a desk or table. Soft surfaces like beds or couches can block the vents.

It’s also a good idea to blow out any dust in the vents from time to time with a can of compressed air, especially if you notice your computer feeling hot to the touch or performance seems slower than usual.

Run Software Updates

Your new computer needs to keep the operating system software and applications updated to keep running smoothly. They’re usually set up to run automatically. Just let them update.

Run Antivirus

Your computer likely came with an antivirus program. If it didn’t there are several options on the market, even for free. This will keep your computer safe from malware.

Avoid Drink Spills

If liquids get into your laptop’s electronics, they can damage the components on the motherboard. That’s why you should try to keep drinks away from your new computer as much as possible. Containers with lids like commuter mugs or water bottles will help prevent spills.

Battery Usage

One of the best features of your laptop is the fact that you can take your work or play anywhere. The annoying part is that battery life can vary. If you find your battery running down quickly, try turning down the screen brightness to a level that’s still comfortable depending on the lighting.

You might also save demanding applications like video streaming or gaming for when you’re plugged into a power outlet. And when you are plugged in, you should use a surge protector to prevent damage from power spikes.

Conclusion

If you follow these tips, you find you can keep your new laptop in good working order for its useful life. If you have any questions or problems, please feel free to get in touch to see how we can help.