Avoid Getting Another Virus After Professional Virus RemovalViruses come in many shapes and sizes, some are a minor inconvenience, while others can require you to reformat your computer and start over from scratch with a newly installed operating system. For the most part, you do not have to worry about experiencing viruses that cause such significant damage, but you should have a decent amount of knowledge regarding viruses to avoid getting one online.

After getting professional virus removal, you need to focus on virus prevention.

Keep Your Anti-Virus and Firewall Updated

One of the most important things that you need to do is keep your antivirus and firewall updated at all times. If you have a newer version of Windows, you can just use the protection they provide. For Windows 10 users, you do not have to worry about installing these updates as they get installed automatically.

Install Security Browser Extensions

When surfing the web, you should use a browser that allows you to install add-ons or extensions. It is best to equip yourself with multiple measures to prevent a virus from getting on your computer, and adding a security browser extension is an excellent step in the right direction for avoiding viruses altogether.

Avoid Being Too Curious

It is inevitable that you will receive emails on a regular basis with offers that are too good to be true. Avoiding these emails is crucial as the links can lead to pages with viruses. Not piquing your curiosity is a good thing in this situation, and this does not only apply to the emails that you receive.

If you want to learn more about virus removal, contact us at any time.

Virus Removal- Can Ransomware Be Removed?What is Ransomware? Ransomware is a virus that blocks you from using your computer unless you pay a ransom, usually of one or two bitcoins, or around $300-500. In a recent report by the Australian government, 72 percent of businesses have been affected by Ransomware in 2015, up from 13 percent just two years ago.

There are several types of Ransomware. Some pop up as a fake antivirus or clean-up system, claiming that your device is affected by a virus and you must pay for it to be removed. Others block your computer and show a bogus FBI warning, saying that illegal child images have been found on your computer and that you must pay them a fine. Yet others enter your computer through a phishing email or fake app and slowly encrypt all your data, keeping the encryption key until you pay a ransom.

Can Ransomware be removed? In some cases, yes. It really depends on the type of Ransomware. If all your data is encrypted and only the hackers have the key, it will be hard if not impossible to retrieve the data without paying the ransom.

Paying the ransom can bring continued troubles, however, as you are opening yourself up to being attacked again. In order to avoid having to do that, always back up your files frequently, so that you have a way to retrieve them, and always fortify your computer with antivirus protection.

If your device was attacked by any kind of virus, and you need expert virus removal, make sure to contact us.

4 Signs That There is Harmful Software on Your ComputerAlthough you might be doing everything that you can to prevent viruses, adware, spyware and other harmful software from installing itself on your computer, some of these programs can be pretty tricky. If there is a harmful program on your computer, however, it is important to take your machine to a repair shop that specializes in virus removal as soon as possible. These are a few signs that there might be a harmful program on your machine.

1. Your Computer is Slow and Sluggish

If your computer is sluggish and slow for seemingly no reason, it could be related to a harmful program. These programs can run a lot of processes in the background and can cause your computer to operate very slowly.

2. You’re Dealing With a Lot of Pop-Ups

Luckily, pop-up ads are not as common as they used to be, so you shouldn’t have to deal with too many of them as a part of your regular Internet browsing. If you find that you are dealing with lots of pop-ups, it could be the sign of a harmful program.

3. Your Computer is Doing Things You Don’t Want it To Do

Is your computer taking you to strange websites that you didn’t want to go to, or is it opening up programs that you don’t remember installing? These are both very common signs of harmful programs.

4. You’re Being Asked for Money

There is a relatively new type of harmful software out there that is known as ransomware. A pop-up might appear on your computer that says that your computer is locked up for illegal downloads, child pornography or something else equally scary. It might then offer to unlock your machine and “let the situation go” if you pay a certain amount of money. Do not pay this money; instead, take your computer to a computer repair shop to have the harmful program removed.

There are a lot of signs to look out for in regards to harmful computer programs, but these are some of the most common. If you experience any of these problems or otherwise think that your computer might have a harmful program on it, contact us ASAP so that we can help.

Common Types of Malware

Common Types of MalwareIf you suspect that your computer may be infected, here are three common forms of malware be look for:


As the name implies, ransomware holds your computer – or your personal information ransom. Many times, this malware disguises itself as an update to existing software. Once installed, it encrypts, or locks, all data on the computer except for a single folder or file. This contains instructions explaining how to make a payment that will unencrypt your information. This is a lose-lose situation because paying the ransom will not necessarily remove the malware. Not only will you lose your hard earned cash, but you are still left wide open for future ransomware attacks.


Adware is often bundled with other software in the form of innocuous browser toolbars, free games, or other unsuspecting utility. Once installed, adware creates numerous pop-ups and webpage re-directs that renders all Internet browsing useless. Adware also tracks and collects personal data that can lead to identity theft, or further propagate the incessant barrage of pop-up ads.


This form of malware is particularly devious because it tricks the user into thinking the computer is infected with a fictitious virus and misleads them into paying money for its removal. By doing so, not only will the originator of the scareware have your money, but your credit card information as well.

If your computer is demonstrating any of the above symptoms, you may be infected with malware. Fortunately, we can help! Our technicians can quickly evaluate your computer and perform a virus removal. Contact us to learn how we can serve your needs at your location or one of ours throughout Collin County.


Computer Virus Removal

A computer virus is a small software program that is created to spread from 1 computer to another and interfere with computer operation. It can also contribute to Computer Virus Removalidentity theft. Many computer viruses are stopped before they can start, but others can corrupt or delete data, use your email to spread to other computers or erase everything on your hard disk.

Virus-makers and spammers frequently cooperate in crooked schemes to send as much spam as possible. They infect vulnerable computers around the world and then the infected computers in turn send out a massive amount of spam. Attachments in emails and instant messaging messages from people you do not know can spread a virus. Another way it can spread is through Internet downloads. The virus remains hidden in illicit software or other programs and files.

Some things you should not do are:

  • Do not open email attachments from strangers
  • Do not open any unsolicited executable files
  • Do not open files with a double file extension
  • Do not send or forward any files that you have not virus-checked

Technicians at PC Geeks can evaluate your computer to determine whether the virus can be removed or a new operating system is needed.

For more information about our virus removal service please contact us today!

Malware RemovalA disturbing new trend that is showing up more and more frequently in the computer repair fields are bogus phone calls designed to get access to your computer. Most frequently, these callers claim to actually be working for Microsoft or affiliated by way of partnership to them, but the truth is, this is a complete scam. The purpose is simply to talk you into allowing them to remote into your computers so they can inject questionable software that claims to find huge amounts of malware and viruses.

The most reason for these scam artists to do this is in order to sell you a questionable “anti-virus” or monthly sessions at extremely expensive rates by frightening unsuspecting folks into thinking that their machine has been messed up! The truth is, in most cases the only malware that is on your machine is most likely originating from the actual people who are calling you and asking for access to your computer. Often, these calls are initiated by a pop up on the screen that looks rather official, often stating that Microsoft has detected malware on your system, and asking that you call their phone number so it can be taken care of immediately! In rare cases, often if they manage to find a phone number, they will call directly with this approach in hopes of infiltrating your systems.

It should be noted, that Microsoft does not, nor ever has, called private consumers to warn them of malware, nor have they monitored any of the consumers in this manner. Knowing that Microsoft would never call you for anything, it makes it pretty easy to figure out If who you are talking to is a legitimate business.

  • Almost without exception these calls originate from overseas.
  • They will always ask to remote into your computer and install programs designed to scan for malware of other problems.
  • They will always find problems!
  • They will always ask for a lot of money to remove what they deem necessary
  • They are not affiliated with Microsoft whatsoever.

This is a growing problem now, and most computer technicians in shops like our own are sure to have heard of this scam. With the issue of the scams generally originating overseas, far from American law enforcement there is next to nothing that can be done so reporting it to authorities will usually just amount to lost time. Your best course of action are…

  • Do not allow them to remote into your computer
  • Do not give them any financial information such as credit card numbers
  • Simply hang up the phone.

At this point, once you have been contacted there is a fair chance that you do indeed have malware of some sort on your computer, likely gained from the people who called you, or asked you to call in to them. If you have been through this scenario, and especially if they were allowed access to your remotely access your computer, there is always the possibility that they have installed programs that can leave you vulnerable to hackers or further infections. It would be a good idea to seek a local technician to take a look at your system and see what issues may exist.

By PC Geeks / Malware and Virus Issues / / 0 Comments

Does My Computer Have A Virus?

Slow Computer Response

Is your computer running very slowly? A common symptom of a virus is much slower than normal computer performance. However, there can be other reasons for slow performance, including a hard disk that needs defragmenting, a computer that needs more memory (RAM), or the existence of spyware or adware. For more information about spyware and virus removal, contact a local PC Geeks Computer Technician!

Frequent Error Messages

Are you getting unexpected error messages, or are programs starting automatically? Some viruses can cause damage to Windows or some of your programs. The results of this damage might include messages appearing unexpectedly, programs starting or closing automatically, or Windows shutting down suddenly.

Hard Drive Working Harder Than Normal

Is your modem or hard disk working overtime? An e?mail virus works by sending many copies of itself by e?mail. One indicator of this is that the activity light on your broadband or external modem is constantly lit; another is the sound of your computer’s hard disk continually working. These are not always symptoms of a computer virus, but when combined with other problems, can indicate a virus infection.

To check for viruses, scan your computer with an antivirus software. New viruses appear every day, so keeping your antivirus software up-to-date is very important. For more information about computer security, go to the Security at Home page on the Microsoft website. To learn how to remove malicious software (malware) from your computer, go to the Microsoft Safety Scanner webpage.

Does My Computer Have A Virus? Read the full article here or Call PC Geeks!

Does My Computer Have A Virus?

By PC Geeks / Malware and Virus Issues / / 0 Comments

Malware is software written to infect computers and commit crimes such as fraud and identity theft. It has become big business in the past few years. As a result, if you use a computer for web surfing, shopping, banking, email, instant messaging, and gaming without proper protection, you are putting yourself at high risk of being victimized.

Keep your computer up-to-date

The vast majority of malware infections exploit security holes, so the most important part of PC hygiene is to keep all your software up to date. Microsoft releases patches on the second Tuesday of each month, so either let your PC install them automatically, or install them promptly. Once a patch is released, malware programmers can reverse-engineer the fix to find the security hole and exploit it.

Some other programs – including the Firefox and Google Chrome browsers – will also install patches automatically. This is almost always a good idea for home users.

Install Anti-virus software

Anti-virus software safeguards against Trojans, hackers, spyware, and more. The anti-virus, anti-spyware, firewall, anti-spam, anti-phishing, and backup technologies work together to combat today’s advanced multi-faceted attacks. It scans disks, email attachments, files downloaded from the web, and documents generated by word processing and spreadsheet programs.

Call PC Geeks

Malware is not just a nuisance issue. While malicious software can be cleaned from a system, newer generations also introduce data miners that can store that information and sell it. That could mean that if banking or tax information was in the computer when the malware infected it, personal information could be all over the world in no time.

Some companies offer to clean it for you, but that may not be the right solution.

Our technicians evaluate your computer to determine whether a cleaning or a re-installation of your operating system is needed. People are often surprised at our affordable pricing for these services, call PC Geeks today to learn more!

Beware of Holiday Shopping Scams!

Beware of Holiday Shopping Scams!That time of year is fast approaching, and once again the internet hordes will be returning to their favorite websites to look for their best possible bargains as Christmas gets closer. Not only are the shoppers preparing, but also, the hackers and scammers will once again be opening their sneaky and oftentimes, phony websites to try and capture your credit card information using holiday shopping scams.

Always remember, if a price is so low that you have never seen such a great deal, you may want to consider if it is too good to be true. If you are unsure of a website is legitimate, take a moment, open a second browser windows, pull up your trusty Google page and type the name of the site into it, see if other people have experienced any problems using the questionable sites. If a lot of people are claiming to have been ripped off, you can save yourself a lot of headaches simply by not using that questionable site.

There are a few other helpful ways to avoid being trapped by phony online scams. Make sure that the spelling is correct. You should be shopping at Sears… not… Searz. Little tricks like that have made fortunes in stolen credit card info over the years. If you are unsure, you can always contact one of the professionals at PC Geeks at any of their four locations in McKinney, Frisco, Allen and Plano. They can give you their best advice in avoiding the bad guys that are lurking on the net.

If you feel you may have fallen prey to such a thing or contracted a virus or malware from one of those sites we can get you back on track and secure once more.

Ransomware: A Serious Threat

Ransomware viruses can lock you out of your computer, rendering it
unusable without removing the offending malware .These types of infections
attempt to use a ‘social engineering’ approach, which is to say they count
on the user being misled by a fake message, and in turn paying money to
the bad guys to remove the virus (generally the virus will NOT be removed
in these cases).

Up until recently, these infections have been somewhat manageable in the
sense that the user’s personal data files are not affected or damaged.
A PC Geeks technician can remove the infection, preserve the
user’s personal files, and fix any damage that was made to Windows.

Cryptolocker is one of the latest variants of these so called Ransomware Viruses.
This virus takes the damage to another level by damaging, or more specifically,
encrypting files on the machine including personal files like pictures,
documents, music, and video files. In fact, Cryptolocker will infect any
external storage and networked drives as well. This means that any kind of
backup on an external hard disk or flash drive is vulnerable unless unplugged
completely from the infected computer.

The Cryptolocker virus is known to travel via fake email attachments. Some of the attachments may be labeled as USPS or FEDEX tracking attachments. The Windows operating system may be set to hide file extensions, so if a filename is given an extra ‘extension’, the user may be misled into thinking the item is a safe .pdf file instead of an .malicious exe file.

Be careful when performing Google searches. If you Google “QuickBooks Support” for example, you will see a few different sites advertising as QuickBooks. A quick glance will show various options for QuickBooks support, however the fine print, the actual “www.” addresses below the bold headlines, tells the real story. Most of these ‘imposter’ sites have full fledged phone support operations as well, often located overseas. Downloading software from these sites can result in one of the malware infections mentioned above.

We often see fake Java and Flash updates; these too can be avoided if the user is
aware that generally any kind of update prompts presenting from within the browser
has the possibility of being faked. Flash, Java, and Windows updates are important and must be maintained/installed regularly. This can be challenging for some users trying to decipher what prompts are actually legitimate. If in doubt, go to the website for the software vendor and do the update there. You may be surprised that you did not need to update anything at all! Be very careful what you click on. Your anti virus software may not protect you and the result can be catastrophic.

If you get these or any of the numerous other viruses infections that are out there, contact you local PC Geeks Technician where we can remove the infection fast so that you can safely surf the Internet once again!