There’s a universal reaction at that moment you discover your computer is having a problem, and that is to immediately click every icon, button or link in sight!
Unfortunately, it’s very easy to do significant damage to your operating system by changing settings. If you’re sure that you’re having an issue, be it a virus, or failure of hardware components, the first thing you should do is shut off your machine, and contact your local technician to describe the issue.
There’s a very good chance that your technician has not only heard of the issue, but will have a solid educated guess as to what the actual problem is and can advise you what your best options are.
Another mistake people make when dealing with their technician is being afraid to explain what is happening. This may come as a surprise, but technicians will not think less of you, if you tell them what may have lead to the problems!
When you’re completely honest with the tech, often you can get to a faster resolution simply by being able to understand the path that lead to the problem! The following is a short list of what to have ready when you call a technician.
- The brand and model of your computer.
- What operating system you are using, ( Windows XP, Vista, 7, or 8)
- When the problem started and a basic list of the symptoms,
- What you were doing when the problem took place.
You should not feel intimidated by having to talk to a technician, we are there to help find a resolution for your issues, and not judge you. You’re an adult and do not need to explain yourself! The most important thing to remember is this … IF you are having a problem with your computer, turn it off, and call your local PC Geeks technician in Allen or Frisco, we will be glad to steer you in the right direction and get you back to surfing.
Tell us, have you ever messed up your computer trying to fix it by yourself? C’mon, we won’t judge! Leave your comments here.