By PC Geeks / PC / Mac Repair / / 0 Comments

Big Box Stores are Indifferent to True Computer RepairIn the event that someone is forced to take their computer in for that inevitable repair one of the most frustrating moments is when they have to decide who is going to be the right fit to do the work that they need, in a manner that is both satisfying and convenient.  There are many choices for consumers. They can risk the long lines and red tape of the major big box stores, or the smaller local technicians that are often just around the corner. How do you know who you should trust with your private data and machines?

While big box stores have the advantage of well known names and spend millions on advertising every day to ease your concerns, this does not mean that their work is superior, or faster in any way compared to the thousands of small shops all over our country. The truth is, the big box stores are not even really interested in fixing your computer, what they want is for you to buy a brand new one on their showroom floor, and some of these corporations even operate their computer repair divisions at a financial loss just to get you to look at a new computer!

It is very common for us independent technicians to hear the stories and troubles that consumers have had getting even the most basic and common of computer repairs done at a big box store. Month long wait times, ballooning costs, lost data and even missing components upon return! It is even common for these companies to send your computer out of state to giant repair mills for weeks on end to have true computer repairs done that should have taken a couple days. Good luck getting the same technician twice in a row, and this means whoever is working on your machine has no reliable history on your machine and its tendencies. Below are just a few reasons to find a local independent computer technicians and stick with them.

  1. As mentioned above, by using the same technician over the course of your computer’s life, you are allowing the technician to learn the traits, quirks and background on that machine and often this means better computer repairs.
  2. Consistency in service is a great thing and is almost impossible in a big store environment, the prices tend to remain constant, the technicians are almost always there for the long run and they are going to remember you!
  3. If a small independent shop says it can do a specific repair it likely can not only do that repair, but can do it with their own hands without sending it off across the country. This will save you time and money.

True Computer Repair

In truth, selling new computers while also offering repairs is a bit of a conflict in interest, in the big box stores it almost always results in less emphasis on repairing what may be a completely serviceable machine as opposed to just forcing you to buy the device du jour; and unfortunately, that is not any guarantee that your new machine is going to become the next great thing or last any longer! In the small independent shops, we are here to repair the machine you have, and we will honestly let you know if that is not a good idea.