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Troubleshooting Cellular Internet Connectivity

One of the biggest reasons people take their computers to repair specialists is because of internet connectivity issues. There are troubleshooting steps that can be taken whether the problem is lost connectivity, slow connectivity, or intermittent connectivity. Cellular internet connectivity refers to “data” download plans available via cellular phone services — the starting point of troubleshooting this type of connection should be done in the right place. Take note that it’s advised to obtain professional consultation in these matters, where data preservation and business continuity is critical.

Troubleshooting Cellular Internet Connectivity

If experiencing lost, slow, or intermittent connectivity on a cellular device, first check the strength of the cell phone network signal. Cellular phone service providers indicate signal strength via a display of 6 bars — a signal showing 3 or more bars means acceptable signal strength — less than 3 bars indicates a weak signal although this can be due to various reasons and vendor recommendations should be checked. A battery that is about to die can cause signal strength issues — make sure the battery is well-charged to rule out possible power problems with the device. Furthermore, make sure the internet data service is turned on if experiencing a connectivity issue.

Having ruled out the said causes, the next logical place to check is the device’s software. If a device is indicating that there is low memory or storage space, transfer some files off the device — programs can generally run better when there is more free space available. If storage space is not an issue, restarting or rebooting the device often resolves connectivity problems. Clearing an app’s cache or reinstalling the software in question can also help. If all else fails, backup all files and data and restore the phone to its manufacturer’s settings!

We specialize in a broad array of networking, internet, and general computer technologies. Please contact us for a consultation. Failing to correctly diagnose internet problems can result in business continuity issues.