One of the challenges facing many technicians these days is trying to piece together how a problem with their client’s computer has occurred. This can be a difficult and time consuming task that can end up in days of diagnostic tests on hardware. A common reason for this is that often, a customer is shy or reluctant to let a technician know what might have led to the problem as perhaps they fear that the technician will punish them with higher costs and giving them a hard time!
It should be said that any technician worth their salt should never judge a client, either morally or based on their ignorance of their computer’s inner workings. I can speak honestly and say as a technician I have pretty much seen every possible instance of the bizarre in the course of my career and managing to shock any technician is nearly impossible at this point. We have seen smoothies that have grown lawns of mold inside of laptops! Pictures that cannot be unseen, and about anything else you can think of that make us put our head in our palms. We technicians are troopers.
A great way to keep your costs of repair down, ensure faster turnaround times and generally lessen the risk of a bad diagnosis is simply to be honest with your technician and let him know what you were doing when the issue arose. We are not going to punish you for dropping your laptop, looking at naughty websites, or even ill advised attempts at self repairs! In fact, if we know what you were doing it will go a long way towards helping us understand what could be causing your issues!
It goes without saying, that every industry has some bad apples that will take advantage of people if they feel they can get away with it, and as a consumer it is important that you find a technician that you feel you can trust to make the right call and not shame you into spending more than you have to. Once you find the technician you are comfortable working with, do not hesitate to tell them what you were doing at the time of the problem so they can figure it into their diagnostic work and narrow down the issue swiftly.