By PC Geeks Support / Blog / / 0 Comments

Windows PC users throughout the ages have faced the dreaded “Bluescreen of Death” commonly referred to as the BSOD.  Just like “Murphy’s Law” the reviled BSOD has a bad habit of occurring at the worst possible time, almost as if it knew you were working on that critical Word document or PowerPoint for tomorrow’s meeting… Anyone who has used a PC for any length of time has faced this blue-faced tragedy and it has many causes but there are ways to fix it.

Got a Bluescreen? Here's How to Fix It

What can one do to fight this digital specter of the Windows age?

Like a detective, sometimes you have to pay attention to the clues. What were you doing when it happened? Has it happened more than once? Where you using the same program when it happened?  Have you recently installed a new program or perhaps a new piece of hardware?  Just like anything in this world that BSOD came about because something changed in a bad way.  Something that Windows or the faulting application had no idea how to handle and hence you get a bluescreen that says “uh-oh.”

It’s all about software…

Even if you installed a new piece of hardware it still comes down to software or in this case a small piece of software known as a “driver.”  Drivers are what allow Windows to talk to hardware in your system and since software is made by imperfect human beings it often has “bugs” in it.  For example, let’s say you were scanning a document and the bluescreen happened.  You might want to look for an updated driver for that scanner.  Scanning for viruses when it happened?  Could be that last antivirus software update or maybe even a virus that doesn’t want to be found. Did you add new memory to that computer?  Perhaps it’s not performing well or just isn’t compatible.  Trace your steps and you can figure out the mystery.

We hope you found this helpful and if so there’s plenty of other topics we can help demystify or solve for you.  Just feel free to contact us.

By PC Geeks Support / Blog / / 0 Comments

4 Types of Ransomware Viruses

Ransomware has been in the news again recently. Thousands of computers worldwide have been hit by it, including those owned by hospitals and government offices. Many have been forced to pay the ransom to recover their files. In this article, you’ll read about the different kinds of ransomware that are out there.

4 Types of Ransomware Viruses

Screen Locker Ransomware

The first kind of ransomware would lock users out of their computers by displaying a message that prevented them from logging in. Usually, the message would claim to be from law enforcement, saying that the user visited illegal websites. Users would be forced to pay a “fine” if they wanted to be able to use their computer again.

Encrypting Ransomware

By 2013, ransomware viruses started actually encrypting a computer’s data to prevent users from accessing it. The virus would gain access to a computer via a malicious file or link. It would quietly encrypt the data over a few days. The hackers would then keep the key until the user pays a ransom. This is the type of ransomware that is mostly seen nowadays. It’s particularly dangerous because, without a backup, there usually is no way of restoring your data.

Mac Ransomware

Macintosh computers have usually been less vulnerable to ransomware viruses. However, they are not invincible. For example, a ransomware virus called KeRanger was distributed last year via an app for Macs called Transmission.

Tech Scam Viruses

While not technically ransomware viruses, these viruses are still annoying. They pop up and give you false warnings that your computer is infected. They then tell you to call a number to rid your devices from the supposed viruses. When you call them, the hackers will then connect to your computer and will only leave you alone if you pay a hefty fee.

For expert help with preventing and removing viruses, contact us today!

By PC Geeks Support / Blog / / 0 Comments

It’s happened to all of us when everything stops on our computer and falls to the blue screen of death. This moment is terrifying for any computer owner and can seem impossible to solve. Thankfully, managing this terrible moment is not as hard as you might think. You can diagnose the causes of this problem and even solve them on your own.

Managing That Terrible Moment When The “Blue Screen Of Death” Appears

The Causes Of The Blue Screen Of Death

Hardware problems usually cause the blue screen of death, such as processor problems and display driver concerns. Typically the blue screen of death will indicate to you what caused the problem and create a “minidump” file about the crash that is saved to your desktop before your computer restarts.

Check out this post to get an idea of what caused the blue screen of death. The problem may be hard to understand because of the technical terms used, but solving the problem is typically as easy as running a few simple diagnostic tests.

Fixing The Blue Screen Of Death

There are a few different ways that you can identify the causes of the blue screen of death and ways in which you can fix them, including:

  • Identifying new hardware or programs that might have caused the problem and uninstalling them if necessary
  • Undoing the change you made just before the blue screen of death appeared
  • Freeing up hard drive room to prevent data corruption or an inability to run
  • Scan for and remove viruses that might impact your hardware and software
  • Install all new updates and drivers for your hardware
  • Restore your BIOS settings to the default level to eliminate any errors

There are many other ways of fixing the blue screen of death, but most of these are too technical to implement on your own. If you’re having a hard time eliminating the blue screen of death from your computer and need help, please contact us today.

Get Your Computer Up To Peak Speed

Is your computer slowing down? Are you getting frustrated with how long it takes your computer to process seemingly simple tasks? If so, looking into our virus removal services might benefit you more than you know. Getting your computer up to peak speed could make all the difference.

Get Your Computer Up To Peak Speed

Computer Viruses

There are many different negative impacts as a result of viruses on your computer, with the performance of your computer being the least of your concerns. There is a Trojan which says it is a useful program that you want or need but is actually malicious towards the user. A computer virus could install a backdoor, enabling others to remotely access your computer and access all of your personal information stored on there, including your banking information! Some can even destroy your hard drive and you can lose all your data.

Prevention

As technology becomes more prevalent in our daily lives than it ever has, having a secure and safe computer is also more important than ever. However, you need to be careful as several antivirus software can actually be Trojans themselves. The internet can be a dangerous place if you don’t pay attention and use caution when deciding what to click on. Remember that if something sounds too good to be true, then it probably is, and self-restraint is very valuable in keeping your system safe and virus free.

Moving Forward

Now that you are more aware of the basics of protecting your computer and information, the only thing left to do is to remain vigilant. Don’t click on any link that you believe even has a tiny chance of being malware and your computer could last a very long time.

If getting your computer up to peak speed is on your to-do-list then please do not hesitate to contact us.

By PC Geeks Support / PC / Mac Repair / / 0 Comments

With so many advancements in computer technology, one might feel overwhelmed by the lack of consistency in newer laptop models. Updating your software, antivirus, and browsers offer the best experience for any type of laptop user. If your laptop won’t turn on, it might not be a hard drive issue at all it could just be a power adapter issue.

Power Adapter Issues? Call PC Geeks!

Diagnosing Power Adapter Problems

The power adapter charges your laptop to reach its maximum performance. Since every laptop has different voltage requirements and a multitude of power adapter choices to choose from, it can get confusing trying to figure out what’s going on with your laptop. You might also have a hard time understanding the language of do-it-yourself laptop repair tutorials. Loose wiring inside the laptop is a common culprit, especially if you have an internal battery. Internal batteries are harder to test when it comes to tackling power supply problems.

Here are a few signs of power adapter/DC Jack malfunctions:

  • Charger light doesn’t come on when you connect your laptop to the adapter.
  • The laptop turns on, but it can’t take charge. Sometimes, the laptop’s charger light will flicker with sporadic charging.
  • Some outlets in your house have a higher supply of power than others. If you have to position your power chord at a certain angle in order to receive charge from a specific outlet, you might have an internal disconnection inside the laptop or the charger is failing.

Buying a new laptop charger is expensive and a waste of money when you haven’t properly diagnosed the specific issue. More importantly, you want to get a few more years out of your favorite laptop. Contrary to popular belief, computer repair costs less than a brand new laptop and has more value than a new power adapter that you might not need.

Contact us today for on-site repair services!

By PC Geeks Support / Malware and Virus Issues / / 0 Comments

An infected computer is your worst enemy. The laptop that you shared memories on now has the ability to cause identity theft, encrypt documents beyond your control, and disrupt your day with terrible pop-ups. Anyone can fall victim to a misleading ad or a bad link. Vigilance is key in this situation, and after experiencing what it’s like to be on the wrong side of technology, you learn how to scan for viruses daily with your antivirus tools. Even if you don’t know how to remove a virus or malware bug, it’s important to shed some light on the differences between the two.

The Difference Between Virus and Malware Removal

What is a Virus?

A virus is deadly to a laptop’s longevity. It multiplies and spreads throughout the system, even damaging your hard drive by reconfiguring its complex mechanism. An antivirus prevents the virus from downloading to your laptop and running. When you’re hit with a virus, you’ll notice that your RAM becomes slow, and your disk is at 100%. The virus uses up your memory. You will also notice that your fan overheats to the point where it burns your fingers.

What is Malware?

Malware is a hidden threat that comes as software and usually works to benefit a malicious third-party. Malware opens the doors for harmful attackers to monitor your browsing habits and steal sensitive data. Unwanted browsers are also common. Fortunately, you can access your programs by going to Control Panel >Programs >Programs and Features to find different types of undesired software. After you uninstall them, restart your computer and complete a virus scan.

When You Need Virus and Malware Removal

The presence of an active virus or malware threat can be a nerve-wracking ordeal. While you should remove some files on your own, many harmful files will be left behind. A powerful uninstall tool is limited in this area. At PC Geeks, we comply with your privacy standards. Malware and virus removal procedures are sensitive issues in the world of technological innovation.

For more information, contact us immediately!

By PC Geeks Support / PC / Mac Repair / / 0 Comments

“Who left a glass of orange juice near my laptop?” If that’s you, don’t despair! It is common for computers and laptops to constantly run into problems and occasionally get damaged. Here are some common ways laptops get damaged and what you can do about it.

Computer Repair - Common Problems And Solutions

Orange Juice Spilled On Your Laptop

If orange juice, or any liquid, for that matter, has spilled all over your computer, the first thing you want to do is to turn it off and remove all cables, disks, and other attachments. Next, try allowing the liquid to drain by turning your computer upside down or on its side, depending on where the spill occurred. Use a cloth to wipe up the individual pieces and remove stickiness. Then let your computer dry for a while. After this is done, see if your computer will work again. If not, then it is time to call a DFW computer repair specialist.

Broken or Cracked Screen

Uh-oh. Has the dog been quite jumpy lately and accidentally landed on your laptop? If your screen works fine and the only damage is a small crack on the side, a new screen may not be necessary, although you will want to be careful that you don’t apply any pressure to it and make thing worse.

But if nothing is showing up on your screen, you may need a new one. But first, make sure that it’s not your graphic card that’s the problem. To do this, attach another monitor to your computer (a TV or tablet will do fine, just make sure all necessary settings are enabled) and see if anything shows up on your monitor. If something does, then you need a new screen.

Need a professional to look at your computer issue? Contact PC Geeks!

By PC Geeks / PC / Mac Repair / / 0 Comments

Save Money & Hire A Skilled Computer Repair CompanyWhen something begins to go wrong with your computer, do you panic? Do you feel concerned that you will have to replace the computer, and does the cost of that scare you? If so, then it is time for you to consider computer repair. There are many instances when a repair is all that you need to get your computer running well again.

Save Money With Computer Repair

Making the decision to repair your PC as opposed to purchasing a brand new one will not only save money but it will allow time and energy for other priorities.  Most likely your PC will operate like new and you will be pleased with the outcome.

Hire A Qualified PC Repair Company

Locating a local computer repair company is easy. Ask questions, get a clear understanding as to what is wrong and the steps it will take to get the PC repaired. Get a quote and an estimated date of pick-up, if they meet your expectations then you have found the best company for your PC Repair.

Get Them On The Job And Relax

After handing over your PC to a trusted company your final step is to relax with ease. Once it’s ready you will be glad you took the time to research your options. We all know peace of mind is priceless.

When you are in need of PC Repair, put us to the test.  Contact PC Geeks today and we will exceed your expectations and demonstrate exactly what a skilled PC Repair Company is capable of.

Data Recovery & Drive Storage AlternativesExtracting individual files from a broken hard drive is a difficult and time-consuming process, but it is one that professionals can handle with success on a consistent basis. Although you should feel better knowing that you can use our data recovery services at any time, you should also try to figure out how to avoid a situation in which you need recover important files.

Consider Investing in a Solid State Drive

A solid state drive is different from a standard hard drive in the sense that it has a different kind of lifespan. It does not have moving parts, which means the lifespan is not related to the moving parts failing. For the most part, it has a maximum capacity of how much data you can put on the SSD throughout its entire life. It is easier to gauge when your SSD will fail in comparison to a regular hard drive.

Carry an Extra Hard Drive

Although hard drives are not quite as reliable as SSDs made from reputable manufacturers, they are still the king of value, so you can store a lot more than you could with an SSD in the same price range. Ideally, you can use an extra hard drive to transfer your important files to on a regular basis.

Use Cloud Storage

If you are willing to spend some extra money to get maximum protection, you can get cloud storage. Cloud storage is constantly backed up, so even if your data got deleted, you would have a guaranteed backup.

Look at Failure Rates

When you go shopping for hard drives, you want to look at the failure rates of certain manufacturers and even specific models to ensure you purchase one that is less likely to fail prematurely.

If you have any questions about data recovery or solid state hard drives, contact us today!

Computer Repair: Common Causes of Freezing LaptopsRegardless of how new your laptop is, you may still experience a frozen laptop on an occasional basis. Most laptop owners have experience with a frozen laptop. It is one of the most frustrating things to deal with when you need to get work done. What exactly causes a laptop to freeze?

Common Causes of Frozen Laptops

The number of issues that can cause a frozen laptop are many. However, there are a few that are very common and cause the most grief to laptop users. Thankfully, these common causes are also typically easy to troubleshoot.

One common cause is overheating. Anything that prevents airflow like dust build-up can cause your laptop’s temperatures to rise. Once your laptop begins to overheat, chances are it will freeze up on you causing disruption and downtime.

Another common cause of freezing is insufficient memory. RAM holds your computer’s data short-term and then uses it for the programs and functions that run on your laptop. When you do not have enough RAM, your laptop will begin having various issues such as running slower, the blue screen of death, freezing up, and more.

The last most common cause of laptop freezing is software issues. This could be any number of things and is the most difficult to troubleshoot on your own. It may require further investigation by a professional computer repair technician. A technician can determine whether it is a BIOS problem, viruses, malware, or other software bugs.

We are a premier computer repair company throughout Collin County and beyond. Contact PC Geeks today for help with your PC or Mac problem.